Booking Terms & Conditions

(Terms & Conditions Updated as of 1 Sept 2023)

Gotakebike Pte. Ltd. is a motorycle bike sharing company with UEN 202215885H and its registered address at 317 Outram Road, #02-18, Concorde Shopping Centre (Defined as "Gotakebike", "we", "us"). Gotakebike is the sole owner and operator and all mobile apps ("Platform") and provider of all services that are provided via the Platform which include on-demand hourly motorcycle rental for hirers for leisure or commercial use. All motorcycles are owned by Gotakebike.

The page defines the terms & condtions between Gotakebike and you ("Hirer") as a member of Gotakebike. By accessing and maintaining an account with us, you have hereby agreed to be bound by these terms and conditions stipulated here. Gotakebike may amend the terms periodically and you are advised to read the terms carefully from time to time.

The agreement between Gotakebike and Hirer is:


  1. Hirer must be at least 22 years old.
  2. Hirer must hold a class 2B Motorcycle for at least 2 years (defined 2 years since license pass date)
  3. Hirer must have a valid Singpass account with access to Myinfo to register and maintain an account with Gotakebike
  4. Hirer must have a valid Singapore mobile number and remain contactable at all times during bookings.
  5. Hirer must hold a valid Credit/Debit Card
  6. Hirer must in good financial standing with Gotakebike and not be banned by Gotakebike.
  7. Hirer must not be a bankrupt or facing bankruptacy proceedings.


  1. Hirer allows Gotakebike to retain personal data for purposes of account validation and booking purposes.
  2. Hirer must use an supported android or iOS device to access the mobile application
  3. Hirer is not allowed to share his/her account with anyone.
  4. Hirer must report any potential vulnerabilities or account fraud to Gotakebike.
  5. Upon registering, all new accounts will be marked as "New Rider" ("New Rider").


  1. The Hirer may use the Motorbike any leisure or commercial purposes, but are not allowed to use it for any other purposes in which it is lawful to do so and any other purpose that shall be determined at Gotakebike's discretion (eg, racing, driving tuition, etc).
  2. Hirer must begin his/her booking by use of the Gotakebike Mobile Application and take all necessary photos as evidence of damages that may have been incurred by the previous Hirer in order to begin His/Her booking.
  3. Hirer must carefully inspect and report any issues to Gotakebike before riding off, Hirer is deemed to have accepted the vehicle in satisfactory condition upon starting and moving off the Motorbike within 1 kilometre from the return location ("Return Location") and will be liable for any damages or reported by the next Hirer.
  4. The Hirer is only allowed possession of the Motorbike during the Booking Period ("Booking").
  5. Upon first booking, Hirer will be converted to "Full Rider" ("Full Rider").
  6. The Hirer shall not operate the Motorbike while under the influence of alchohol, drugs, or any purposes which make him/her lawfully uneligble to operate the Motorbike.
  7. Hirer is required to bring his/her own helmet. glvoes etc, these will not be provided by Gotakebike.
  8. Hirer may be required to perform verification at anytime by Gotakebike (eg, taking selfie with the Motorbike) for purposes of combating fraud and illegal subletting.
  9. Hirer agrees to operate the motorbike in a safe manner and not subject the Motorbike to excessive use (eg, excessive high RPMs, excessive weight etc).
  10. Hirer agrees to hold full responsibility of the Motorbike during his/her possession and will be liable for, but not limited to, loss, total loss, accidents, damages, theft, fire caused to the vehicle and agrees to be fully liable for all costs involved in the recovery or repair of the Motorbike.
  11. Hirer agrees that the Motorbike are strictly only allowed for use in Mainland Singapore only and are not allowed to travel to Malaysia.
  12. Hirer agrees to bear all ERP, Parking charges and fines incurred during the use of Motorbike during the booking.
  13. Hirer agrees to collect and return the Motorbike with a full tank of fuel, for avoidance of doubt, a full tank of fuel is determined by having pumped into the tank until the pump "clicks" or auto-stops. The hirer can then ride a maximum of 5 kilometres back to Motorbike Return Location. In the event of any dispute, Gotakebike will impose a penalty of $25 on the Hirer should the tank not be full when the Motorbike is collected by the next Hirer.
  14. Hirer agrees to return the Motorbike in the same condition as when it was picked up and report any damages/irregularities to Gotakebike.
  15. Hirer agrees not to remove any items, parts or stickers from the Motorbike.
  16. Hirer is not allowed to dismantle or attempt to open up the Motorbike.
  17. Hirer is required to ensure the fuel switch is switched off after ending the ride. Failure to do so will incur a $25 fine.
  18. Hirer is required to return the Motorbike before the Booking end time. Should the Hirer return the Motorbike late, a penalty of $0.60 per 1 minute will be imposed.
  19. Hire agrees that if the Motorbike is not returned within a reasonable time frame, the Motorbike will be considered abandoned, and a recovery fee of $100 will be imposed.
  20. Hirer agrees strictly not to allow another person to use to Motorbike except him/herself during the duration of the booking. Gotakebike will impose a minimum fine of $2000 in the event hirer is found allowing another person to use the Motorbike.
  21. Hirer agrees that Gotakebike will not be held liable for any injury, loss or damage of items by the Hirer. (eg, use of phone holder). Gotakebike reserves the right to handover items to relevant authories, discarded or donated off.


  1. In the event of a breakdown, the Hirer must immediately inform Gotakebike via WhatsApp or support line with details such as breakdown issues, current location and to move the Motorbike to a safe location as soon as possible.
  2. In the event of an accident, the Hirer must immediately inform Gotakebike via Whatsapp or support line and not admit any fault for the accident, take photos of the vehicle(s) involved as well as any damages and obtain the identification particulars of drivers involved (eg, license plate, NRIC, license)
  3. If Hirer fails to report the accidental, all insurance coverage pertaining to the Hirer and Motorbike will cease and Hirer will be fully liable for all costs involved due to the accidental.
  4. The Hirer agrees to be liable for all costs involved arising from the accidental, including but not limited to (insurance excess, vehicle damage, towing, loss of use, repair, fines etc) in the event the accident is determined by Gotakebike to be at fault of the Hirer.
  5. Gotakebike will not be liable for any costs resulting from the breakdown/accident of the Motorbike (eg, taxi fares, loss of use etc)


  1. Each member of Gotakebike shall be issued an virtual wallet ("eWallet") within his/her account for purposes of topping up and paying for bookings using Credits.
  2. Credits have no monetary value and cannot be redeemed for cash or cash equivalents and may only be used for services within Gotakebike.
  3. All refunds or compensations will only be paid as Credits to the Hirer's Wallet.
  4. All eWallet top ups from 1 May 2023 will incur a Payment Processor Fee as per the table below
    1. Top Up Amount Processor Fee Actual Amount Received
      $25 $0.50 $24.50
      $50 $0.50 $49.50
      $100 $0.50 $99.50
      $200 $0.50 $199.50

  5. Bookings for Motorbikes have to be made in advance of Hirer's intended booking period ('Booking')
  6. Bookings for Motorbikes are based on first-come-first-served basis.
  7. Hirer is only allowed to reserve a single Motorbike during the same booking period, multiple bookings accross multple bikes in the same time  and date are not allowed.
  8. Bookings may be allowed to be extended/start early, subject to availability of Motorbike and payment of early/extension fees.
  9. Booking fee will be immediately deducted from the eWallet upon comfirmation of booking.
  10. Bookings are not allowed to be cancelled less then 24 hours from booking start date and will not be refunded.
  11. For bookings cancelled between 24 to 48 hours before the booking start date, the Hirer may be entitled to a refund from 50-100% of the booking fee back to their eWallet.
  12. Hirer agrees that Gotakebike is a motorbike sharing service and is not liable for actions outside its control, but not limited to (eg, Motorbike breakdown, Previous Hirer late, Previous Hirer abandonment of Motorbike) and may cancel and refund Hirer's booking without any compensation at Gotakebike's sole discretion.


  1. The Hirer shall be required to main a security deposit ("Security Deposit") of a minimum of $25 to book and ride Motorbikes.
  2. Security deposit amounts may be raised for Hirers with higher risk.
  3. In the even of any deductions due to penalties or fines which result in the secuirty deposit falling before the minimum threshold, the Hirer will be required to top up his/her secuirty deposit before being allowed to book/ride.
  4. Security deposits are refundable upon termination of acount.


  1. The Hirer shall indeminify and hold Gotakebike, its officers, directors, employees and agents harmless from and against all costs, expenses and damages that Gotakebike may incur or suffer directly or indirectly as a result of the Hirer's breach of Agreement including costs that Gotakebike may incur except to which it is incured by Gotakebike's own negligence.
  2. The Hirer accepts that the use of Motorbikes involves the risk of death, injury and property damage and Gotakebike is not liable for any events that may occur as a result from the use of the Motorbike by the Hirer.
  3. To the fullest extent of the law, the Hirer agrees to unconditionally release and discharge Gotakebike from all claims and liabilities arising from the use of the Motorbike and Services.  


  1. Gotakebike reserves the right to terminate the Hirer's account and Agreement if the Hirer breaches any of the terms and provisions stipulated in the Agreement.
  2. Hirer may request to terminate his/her account by writing in the Gotakebike and filling up the termination form. For Full Riders, all balances in the eWallet except Security Deposit (which not part of promotional credits) will not be refunded and Hirer is advised to use up all available balance before terminating the acount, only New Riders will be entitled to a full refund less any promotional credits given.
  3. If Gotakebike exercises the right to terminate, Gotakebike will refund the Hirer via Paynow to the Hirer's registered mobile number, less any amounts owed to Gotakebike.